Why is my Levven Q Mobile Gateway not visible from the app?

Ensure you do not have the network port plugged into a mesh network device. For example, a WiFi Booster, or Google Mesh WiFi. Mesh networks will often cause the Levven Q to be invisible. You should plug the Levven Q directly into the router, which is usually provided by your internet provider.

Some network products do not have mDNS enabled by default. For example, Ubiquity. mDNS is how the app is able to locate the Levven Q on the network.

Your mobile device must be connected to the same network as the Levven Q. Simply connect your mobile device and Levven Q to your router.

Power cycle the Levven Q by unplugging the power for 10 seconds.

Power cycle your WiFi router by unplugging the power for 10 seconds.