Switches can be paired to one or more controllers. If the switch in question is part of a 3-way switch (i.e. two switches controlling one light), test if the other switch works.

If the switch's battery is good, and the switch LED is not flashing when the switch is pressed, the switch may not be paired to the controller.

Re-pair the switch to the desired controller by following the video shown.
Try to move the switch closer to the load controller and repeat the previous steps.
If you own a Levven Q gateway, check if the switch is highlighted with color in the Levven app when you press the switch on the wall. If the switch you press does not get highlighted in the app, attempt to re-pair with the switch and controller with this video.
Try to move the switch closer to the Levven Q gateway and repeat the previous steps.
Try to pair the switch with a different load controller. If the pairing process works and the switch can operate the alternate load controller, then it is a problem with the original load controller.
Try to pair an alternate switch with the desired controller. If the pairing process works and the alternate switch can operate the controller, then it is a problem with the original switch.

If the switch cannot be paired with the controller, contact our support team.

My switch doesn't work

My switch doesn't work.