Pair a Q Gateway with a Group of Controllers

How to connect a Q Gateway to a group of controllers to use the Levven app to control and automate those devices.

Locate Blue Pairing Plate

New homes installed with Levven controllers throughout the home should have a blue access wallplate like the one below with a controller installed behind the plate.

If you do not have a controller behind this plate please contact your builder to fix this issue. In the meantime, you can locate any controller (typically installed behind a light fixture) to continue with the pairing process.

levven-blue-pairing-plate-front-back-and-controller

 



Component 9

 



Blue access wallplate Example Controller

 

Pair Q Gateway with Controller

Near the blue access wallplate, plug in the Q Gateway to power.

You do not need an ethernet connection at this point to pair.

levven-blue-pairing-plate-pen-pushing-controller-button Once the light is steady green on the Q Gateway, press and release the blue access wallplate's pairing button with a small tool or pen.
levven-q-button-and-port-label-text Press and release the Q Gateway's v-shaped pairing button. Both the Q and the controller should be flashing red/green. 
levven-blue-pairing-plate-pen-pushing-controller-button

Press and release the controller's pairing button again behind the blue access wallplate to confirm the pairing. The LEDs on both the Q Gateway and the controller will flash green and then return to steady green.

Your Q Gateway is now in the same group as your controllers and is ready to be connected to wifi. 🎉 

If the pairing buttons are not pressed within 60 seconds, the pairing session will timeout and the LEDs will return to steady green. 

Video Walkthrough

HubSpot Video

Did something go wrong?

Problem Possible solution
LEDs don't flash green/red
  • Get Q gateway and controller closer
  • Try a different controller
Can't find the blue access wallplate Contact your electrician or builder who installed Levven in your home to ensure they put one in.

 

Continue setting up Q Gateway

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