Levven mobile app does not connect to Levven Q

If the Levven Q is on (power LED is lit), check that:

  1. the CAT-5 patch cable is connected to Q’s RJ-45 Ethernet port,
  2. that your home network switch or router is powered, and
  3. that your mobile device is connected to your home’s Wi-Fi network.
If your mobile device cannot see your Levven Q after you've connected the Q to your router, try a different LAN port on your router. It has been reported that some internet service providers disable one or more LAN ports on the routers they issue to their customers.