Both my device and my GoRave AR5 are powered on, but I can't hear any audio.

If the GoRave receiver is powered on but not producing sound, check the LED indicator.  If LED indicator is dim amber or dim green:

• The Audio Receiver is waiting to receive a signal from an Audio Sender.

• Select and insert an Audio Sender into a device, open an entertainment app and press play to transmit sound to the Receiver.

• When you hear your audio, press and hold the Connect button for 3 seconds to save that Audio Sender to the Favorites List. The LED status indicator will turn bright green.

• Use The GoRave App to confirm that the Audio Sender you are using is connected.

Other possibilities – can’t hear any audio:

• Are the loudspeakers correctly connected to the AR5 Audio Receiver?

  • Are the speaker wires securely connected in the terminal blocks?

  • Are the terminal blocks securely connected in the speakers and the AR5?

  • Are the positive (+) and negative (-) connections the same at both ends of the speaker wire?

  • Example: you have a two-conductor speaker wire with black and red wires inside. If your black wire is connected to “negative” on one end, is should be connected to “negative” on the other end.

• Is the volume on the device set too low?

  • Is your device (smartphone, tablet, laptop or desktop) on mute?

  • Unmute or increase the volume on your device.

• Is the GoRave app running?

  • Apple devices with the older 30-pin connection must run the GoRave volume-control app to play audio.

  • Try restarting the app (closing the app on your device and then opening it again).

• Is your mobile device further than 40 feet (12.2 meters) away?

  • Bring the transmitting device closer to the AR5 Audio Receiver.

• Is another device transmitting at low volume from another Audio Sender?

  • Disconnect the first Audio Sender and start playback with the second.

  • Press the Connect button 6 times to clear the Favorites List and reset volume settings in the AR5.

• Is the device with the Audio Sender turned on?

  • Is audio actually playing on your device?

  • Start playback of audio on your device.

• Do you have more than one AR5 Audio Receiver installed in your space?

  • Is your audio playing from speakers connected to the other Audio Receiver?

  • Use the GoRave app on your smartphone or tablet device and increase the volume of the muted AR5 so that you can hear audio playing on both speakers.